Virtual Installation Assistance & Technical Support
This upgrade also ensures 1 year of access to technical troubleshooting for our products. By purchasing it, you position yourself to receive future updates, fixes, and product enhancements. You'll also gain access to our secure WhatsApp messaging for direct, personalized assistance.
Additionally, it includes any new apps and features released as part of a subscription or fee-based service.
After completing your purchase, you’ll receive your CarPlayCity Booklet or Manual via email. In some cases, the booklet may also be included in your package. Here’s a breakdown:
- OEM-Integration Modules & Tesla-Style Screens: Downloadable by email.
- Ultra-Wide Screens: Same as above.
- Portable Units & Dongles: Booklets are included in the package.
Some products, like aftermarket head units, may not include booklets and require professional installation. Feel free to inquire about booklet availability before ordering. We offer installation assistance by Facetime and Zoom for all our customers. Click here
We also provide video links to show the installation process. Most installations take less than one hour and the wiring connections are plug and play as the product is designed for your vehicle.
At CarPlay City, we prioritize getting your order to you as quickly as possible. As soon as we receive your order, our team works diligently to process and ship it out at lightning speed. Your satisfaction is our top priority, and we're committed to ensuring you receive your audio products in the fastest possible time.
Typical processing is 1-2 days. With international warehouses holding our inventory our goal is to have it shipped in a timely manner.
After the processing you should expect to receive your order
Standard Shipping:
Estimated delivery time: 10-12 business days
Express Shipping:
Estimated delivery time: 5-8 business days
Please note: Shipping costs may vary based on service availability, destination, time of year, and package weight.
For Tesla-Style Vertical Screens or Ultra-Wide Screens:
- Standard Shipping: Estimated delivery time 14-20 business days
- Express Shipping: Estimated delivery time 5-8 business days
HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1~2 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.
GENERAL SHIPPING INFORMATION:
Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number soon after. E-Packet is our primary carrier for U.S customers and for customers in countries/regions such as Canada, Europe, UK, Australia, New Zealand etc. Depending on where you live, packages are delivered within 5~25 days from the date of shipment.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
ADDRESS CHANGES:
Our warehouse staff are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
DO YOU SHIP INTERNATIONALLY?
Yes we ship internationally and to almost all countries. You will receive your shipment 5-20 days after the order is shipped. All orders are shipped out within 1 or 2 days.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
WHY ISN'T MY TRACKING NUMBER WORKING?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 1-2 weeks, so you can estimate that it will take about that long from the time your package ships until you'll receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
All domestic (U.S) delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 30 days prior to the delivery of your order so make sure to contact us within that time frame. To get a hold of us to assist you please either use the Contact Us tab or email us at support@carplatcity.com
Shop with confidence. Enjoy a 30-Day Money-Back Guarantee!
For Our Returns or Exchanges policies please Click here
